Return Policy

30-day Return Guarantee
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How Do I Return Items?
To start a return, you can contact us at contact@perfectvesper.com. If your return is accepted, we’ll send you a return shipping label. After receiving our shipping label, please do exactly following instructions:

  • Pack all the returned items, along with a print off of your confirmation of purchase email.
  • Go to local post office, or another courier, to ship the package to address mention in the email.

Please provide us the tracking number from post office or couriers
You will receive an email as soon as we received your items. We will also send you another email to notify you if we approve or reject to refund in your case. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Note: Items sent back to us without first requesting a return will not be accepted

When can I Request A Replacement Item?
Each product has to be inspected carefully before delivered. But mistakes are inevitable and to make sure that all customers are satisfied, we offer replacement items for any of the following reasons:

  • The product itself is flawed.
  • The quality of the printing is poor.
  • Final product is materially different than the design presented on our website.
  • The following information of product is not the same as the order: type, size, color, printing content.

Exchanges (if applicable)

We only replace items if they are defective or damaged or our faults in production and shipping. If you need to exchange it for the same item, send us an email at contact@perfectvesper.com.

Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.

Which Evidence Should I Submit For Replacement?
Submitting all pieces of evidence to clarify shipping/product error is very important to our return/replacement process. Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items.

Wrong product shipped

Please send some pictures as proof, which include:

  • Picture of the wrong items you received
  • Picture of the shipping label.

Size issue
Please send the picture as proof:

  • Picture of the shipping label.
  • Photo measure the size of the product with a ruler.
  • Picture of the product you received

Broken/ Damaged items:
Please send some pictures as proof, which includes:

  • Picture of the broken item
  • Picture of the shipping label.

Questions?
Email us at contact@perfectvesper.com