FAQs

HOW DO I PLACE AN ORDER?
First of all, we would like to thank you for your interest in and use of our products. We appreciate that and are also the motivation for us to try to bring the best products to our customers. You can carry out the following steps to complete your order:

Step 1: Choose your style on the product page
Step 2: Adjust the quantity of product
Step 3: Click the “Add To Cart” button
Step 4: Process payment and apply a discount code (if you have) to complete purchasing
Step 5: Receive your confirmation email/message when your order is successful

If you need any further assistance, please contact us via email: contact@perfectvesper.com

HOW LONG WILL IT TAKE TO SHIP MY ORDER?

Delivery Time = Processing time + Shipping time 
Estimated Processing time: 3-7 business days.
Estimated US Shipping time: 7-10 business days.
Estimated Another Shipping time: 10-14 business days.

Due to the pandemic, the shipping time may be delayed 2-6 business days. We truly apologize for this inconvenience and Thank you for your understanding and sympathy with us in this situation.

Email: contact@perfectvesper.com

MY TRACKING NUMBER ISN'T WORKING?

Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

HOW SECURE IS MY PERSONAL INFORMATION?
Perfectvesper
adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

If you need any further assistance, please contact us via email: contact@perfectvesper.com

WHAT HAPPENS IF I TYPED MY ADDRESS IN WRONG?

If you catch the mistake before you receive the shipping notification email, send us an email and we'll do our best to get it changed for you! If you don't catch the mistake before we ship the package, there is no way for us to change it. If you are having mail forwarded to a new address, please don't send the order to the old address. The packages are not guaranteed to be forwarded.

If the package is returned to us, we can resend it to your correct address for a $5 reshipment fee.

CAN I EDIT AN ORDER I JUST PLACED?
We can usually adjust an order up to 5 hours after it has been placed. Send an email as soon as you realize a change needs to be made to 

contact@perfectvesper.com. Someone will get back to you within 24 - 48 hours (excluding weekends) and let you know if the change can be made. There is no guarantee that we will be able to make the change, but we can always facilitate an exchange once you get your order.


CAN I CANCEL MY ORDER?
If you email us within 24 hours of placing your order there may be a chance we can cancel it. 

I HAVE ANOTHER QUESTION.
Email us at contact@perfectvesper.com