Refund Policy

Change of Mind Policy

If, for any reason, you are not satisfied with your purchase, we will happily provide you with a refund for the following conditions:

1. You must present the product to us within 30 days from the date of delivery;

2. You must provide us with a satisfactory proof of purchase (such as the invoice or register receipt).

3. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

This Change of Mind Policy does NOT apply to:

Gift cards or vouchers;

Made-to-order, personalised or monogrammed items;

Items that have an accompanying tag that states ‘no change of mind’;

Repaired or replacement items provided under our policy;

We reserve the right to reject any returns that do not meet the above requirements.

To start a return, you can contact us at contact@perfectvesper.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

NOTE:

We will refund you the amount you paid, excluding the original delivery charges. Refunds will be processed the way you made your original purchase. You are responsible for the cost and the risk of returning the goods to us. We recommend that items are returned to us via courier or registered post to ensure that they are protected and insured during transit. If the returned Product does not meet the requirements of this policy, you will be responsible for the cost of the return of your goods to the postal address that you nominate.

Consumer Guarantees

If you believe a product purchased from us is damaged, faulty or unsafe or is not of acceptable quality, fit for the specified purpose or does not match the description given to the product, you may return it to us within a reasonable period after purchase. In the unlikely event that your item arrives damaged or faulty, you must also notify us as soon as possible.

If a Product has a minor defect, we may provide a repair within a reasonable time. If we cannot repair the product within a reasonable time, then you can choose a replacement or refund. If the Product is assessed as having a major failure you may choose to return the product and receive a refund or receive an identical replacement. Otherwise you may keep the product and request compensation equal to the drop in the value of the product owing to the problem.

NOTE:

Products that are damaged as a result of normal wear and tear, misuse, failure to take reasonable care or failure to use in accordance with manufacturer’s instructions are not considered to be faulty.

If a Product is replaced, your replacement Product becomes your property and the returned Product becomes our property. When a refund is given, the returned Product becomes our property.

if you are returning a faulty Product, please contact our Customer Service Team and provide your order number and a full detailed description of the problem.

Questions?

Email us at contact@perfectvesper.com